Shipping Policy

At Muvonche, we are committed to providing you with a seamless shopping experience. Below are the details of our shipping policy:

1. Shipping Methods & Delivery Times

We offer free shipping on all orders, regardless of size or location. Shipping times will vary depending on your location, the items ordered, and whether the items are in-stock or pre-ordered.
  • Standard Shipping: Delivery times range from 5-10 business days for orders within the United States.
  • International Shipping: Delivery times for international orders range from 7-15 business days, depending on the destination country.
  • Pre-Order Items: For pre-ordered items, the estimated delivery time will be provided on the product page. Pre-order items may take additional time to ship, depending on production schedules.
Please note that shipping times are estimates and may vary due to unforeseen delays, including customs processing or courier delays.

2. Processing Time

Orders are typically processed within 1-3 business days. Please allow extra time during high-volume periods (e.g., holidays) for processing. Once your order has been processed, you will receive an email with your tracking number.

3. Shipping Charges

We offer free standard shipping on all domestic orders. For international orders, shipping fees will be calculated at checkout based on the delivery destination.

4. Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.

5. Lost or Damaged Packages

Muvonche is not responsible for lost or stolen packages. If your package is lost in transit, please contact the shipping carrier directly to initiate a claim. If your package arrives damaged, please contact us immediately at info@muvonche.com.



Return Policy

At Muvonche, we want you to love your purchase. However, if you are not completely satisfied with your order, we offer an exchange-only return policy under the following conditions:

1. No Refunds

All sales are final, and we do not offer refunds for any purchases, including those bought at a pre-order discount. Once your order has been placed, it cannot be canceled or refunded.

2. Exchange Policy

  • Exchanges are allowed only for size changes.
  • The item must be in new, unworn condition with all original tags, labels, and packaging intact.
  • To be eligible for an exchange, you must request it within 14 days from the date you received the item.
  • The customer is responsible for return shipping costs. We recommend using a trackable shipping service for returns, as we are not responsible for packages lost in transit.
Once we receive the returned item and verify its condition, we will process the exchange. If the requested size is unavailable, we will offer store credit or the option to choose another item. 3. How to Request an Exchange To request an exchange, please email our customer service team at info@muvonche.com with the following information:
  • Order number
  • Product(s) to be exchanged
  • Reason for exchange (size change)
  • Photos of the item (if necessary)
Our customer service team will guide you through the return process and provide you with instructions on how to return your item.

4. Items Not Eligible for Exchange

The following items are not eligible for exchange:
  • Items that have been worn, washed, or altered.
  • Final sale items, including discounted items and pre-order purchases that have already been shipped.
  • Items without original tags or packaging.

    • 5. Damaged or Defective Items

    If your item is damaged or defective upon arrival, please contact us immediately at info@muvonche.com. We will review the issue and provide you with a replacement or exchange, as long as you contact us within 7 days of receiving the product.

    6. Return Shipping Costs

    You are responsible for the shipping costs associated with returning items for exchange. Shipping fees are non-refundable.

    7. International Returns

    For international orders, customers are responsible for return shipping costs. Please note that customs duties and taxes are non-refundable. We recommend using a trackable service for returns.